Terms of service

BASIC INFORMATION ABOUT THE BUSINESS COMPANY:

Business name: Veridian Finance doo
Headquarters: Arsenija Čarnojevića 11, 22 000 Sremska Mitrovica
Activity: Management activities; management consulting
MB: 21853518
TIN: 111958852
Web address: veridianfinances.com
Email: veridianfinances@gmail.com
Phone: +381616502534
Giro account: 160-6000001799124-48, Banca Intesa

If you have any questions regarding the order or in case of complaints or cancellation of the order, please contact us.

These general conditions of use refer to the use of the veridianfinances.com website (hereinafter: Veridian Finance doo shop) and are written in accordance with the positive regulations of the Republic of Serbia. The conditions govern the functioning of the Veridian Finance doo store, and the legal relationship between Veridian Finance doo (hereinafter referred to as the Merchant) and buyers of products, goods or services (hereinafter: Customers).
By using the Veridian Finance doo store, you confirm that you agree to the terms of use.
The distance sales contract is considered concluded between the Merchant and the Buyer at the moment when the Merchant confirms the order and the Buyer receives the first electronic message about the status of his order.

What is Veridian Finance Ltd. store

Veridian Finance doo shop is an internet site dedicated to the sale of contracts, forms and forms

A bid

The product offer at the Veridian Finance doo store may change from time to time due to the nature of the business. The prices of individual products can be regular prices, special prices, or prices with discounts.
Photos, images or video material published within the offer are the property of the Merchant or its suppliers and business partners.
Photos, images or video material published within the offer are purely symbolic and are provided for information purposes only, and may differ from the actual appearance of the product.
​​​​​​​​​Veridian Finance doo store sells products via the Internet and sells on the territory of the Republic of Serbia and abroad. Products ordered through the Veridian Finance doo store are delivered electronically via download after a successful purchase.

Registration procedure

The registered Customer has the option of going to the payment selection page without re-entering his personal data.
In order to register on the Veridian Finance doo store, the Customer must be at least 18 years old.
When registering and creating an account, the Customer enters the following information: first and last name, e-mail, telephone and address for product delivery. After entering the specified data, the Customer receives an e-mail with a confirmation of the completed order and an e-mail to confirm the registration. The customer should confirm by clicking on the corresponding field in the e-mail and then create a password.
​​​​​​Veridian Finance doo store is not responsible for the accuracy of the data entered by the Customer.
If the data changes, the Customer is obliged to update his user account.
As a registered Customer, after entering his username and password, the Customer has an overview of current and previous purchases within his user account.

Shopping in the Veridian Finance doo store is possible even without registration and creation of a user account.
The customer can also make a purchase as an unregistered customer, when during the order it is necessary to enter all relevant data for the delivery of the goods (name and surname, e-mail address, residential address and contact phone number).

Ordering and delivery

Purchases through the Veridian Finance doo store are possible for registered and unregistered Customers.
Products are delivered electronically. By pressing the “Buy” button, the selected product is added to the shopping cart.

After completing the order, a confirmation that the order has been received by the Merchant will be sent to the e-mail address that the Buyer left as a contact.

The merchant reserves the right to check the data provided by the customer when creating the order in order to validate it and to contact the customer by e-mail or phone for correction, in the event that there is a certain contradiction or ambiguity in the customer’s registered data or the purchase order, before further processing. the same and more efficient delivery of the ordered products.

The merchant reserves the right to cancel the order due to technical and other reasons, about which the customer will be informed via the e-mail he specified during registration or by phone.
Upon receipt of the order and validation of the Customer or order data, the Merchant begins processing the order.
The distance sales contract is considered concluded between the Merchant and the Buyer at the moment when the Merchant confirms the order and the Buyer receives the first electronic message about the status of his order.
The customer is the person whose data is specified in the order. Customer data cannot be changed after the order has been placed.

Product prices

The prices of all products displayed in the Veridian Finance doo store are determined in advance and are shown together with the corresponding VAT. Prices are valid for all Customers only and exclusively for the duration of the offer, only on this website and only under these General Terms and Conditions.
We reserve the right to change prices. Prices are rounded to two decimal places.

Payment by payment cards

The last step of payment is realized on the protected website of ChipCard. where the Customer enters his payment card information. The total amount and shipment number are entered automatically and cannot be changed. If there is an error in the transaction, the Customer will be returned to the store with a notification of the failed transaction.

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as the current state-of-the-art cryptographic technology. “Payment card data is not available to our system for a single moment.”
The merchant fully disclaims any responsibility for damage that may occur to the Customer and/or third parties due to unauthorized or unauthorized use of the payment card, i.e. any misuse of the same (stolen payment cards, use of the payment card without the owner’s knowledge, etc.). In this case, the Merchant will not refund the paid funds.
The merchant is not responsible for the interruption of the Internet connection or the unavailability of the payment card processor.
The trader, in accordance with the applicable legal regulations, will take all available measures in order to protect the Customer’s data, as well as the data on the completed e/invoice payment. The above data will be considered a business secret and will be available only to employees who need the data to perform their work. The trader will not use the specified data about the Buyer for the purpose of delivering advertising notices of his own and/or third parties, unless the Buyer has given his express consent for the same.
The buyer can send all complaints about the payment made to the e-mail address: veridianfinances@gmail.com

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and PKI system, as currently the most modern cryptographic technology. The payment card data is not available to the Merchant’s system at any moment.

Statement of Conversion

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website. Thank you for your understanding!

Delivery of goods and possible restrictions

The merchant delivers on the territory of the whole of Serbia abroad, by taking over the product electronically after a successful purchase.
If the Buyer has a problem with downloading the product, he can contact the Merchant at the e-mail address: veridianfinances@gmail.com

Complaints and refunds

The buyer (consumer in the sense of the Law on Consumer Protection) can make a complaint to the seller in order to exercise his rights, primarily in terms of the non-conformity of the goods, as well as due to the incorrectly calculated price and other defects. The merchant is responsible to the Buyers (consumers in the sense of the Law on Consumer Protection) possible non-conformity of the goods within two years from the date of transfer of risk for the purchased products to the Customer, i.e. from the date of product delivery.

If the customer has a problem or question with the product purchased through the website of Veridian Finance doo store, he can contact the merchant on the phone number 0616502534, on weekdays from 10 a.m. to 5 p.m., as well as by email at veridianfinances@ gmail.com
The buyer is obliged to inspect the delivered goods immediately upon receipt and to notify the delivery person immediately of any possible defects.
The customer (consumer in the sense of the Law on Consumer Protection) can declare a complaint electronically to the e-mail address: veridianfinances@gmail.com or to the phone number 0616502534, or in writing to the address of the Trader’s headquarters – Arsenija Čarnojevića 11, 22 000 Sremska Mitrovica, with delivery of invoices for inspection or other proof of purchase (copy of invoice, slip, etc.).
The merchant is obliged to issue a written confirmation to the Buyer (consumer in the sense of the Consumer Protection Act) or to confirm the receipt of the complaint by electronic means to the e-mail provided by the buyer, that is, to communicate the number under which his complaint was registered in the record of received complaints.
The merchant is obliged to respond to the customer’s complaint in writing or electronically without delay, and no later than within eight days from the day of receipt of the complaint. This response will contain the Merchant’s decision whether to accept the complaint, a statement on the consumer’s request and a specific proposal and deadline for resolving the complaint. The deadline for resolving the complaint is 15 days from the day the complaint was submitted. A possible extension of the deadline for resolving the complaint is possible only with the notification and consent of the customer.
In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Veridian Finance doo is obliged to make the refund exclusively via VISA, EC /MC and Maestro payment method.

In the case of Buyers to whom the Law on Consumer Protection does not apply, the provisions of the Law on Obligations regarding material defects in products will be applied.

Customer Notices

If the Customer has any questions or comments regarding the Veridian Finance doo store website, they can send them to the e-mail address veridianfinances@gmail.com

Disclaimer
Despite the effort to make the offer as accurate and up-to-date as possible, it may happen that the product data changes so quickly that the Merchant cannot correct or change them and they are still unchanged on the Veridian Finance doo store. If such a product is ordered, the Customer will be notified of the changes, and the sale will be terminated.

Data accuracy
The trader strives to keep the information published on the Veridian Finance doo store accurate and up-to-date, but does not give any guarantees or promises that it really is, nor does it bear any responsibility or consequences, direct or indirect, arising from the assumption by the Buyer that the information from Veridian Finance doo stores are accurate and up to date. In case the Buyer notices any irregularity, he can inform the Trader about it by e-mail veridianfinances@gmail.com in order to avoid possible inconveniences.

Site changes
The merchant reserves the right at any time, temporarily or permanently, in whole or in part, to modify or terminate this site without prior warning or to limit the availability of the site to certain persons or geographical areas.

Change of terms of use
The merchant may change or supplement these terms of use at any time without prior notice.
In case of changes, the Merchant will inform all Customers about the changes via e-mail and clearly visible notices that will be published on the website of the Veridian Finance doo store. In the event that any future changes to these conditions imply a reduction of the Customer’s rights, the Merchant will ask the Customer for express consent to continue using the Veridian Finance doo online store.
By continuing to use any site services, the Customer agrees to accept all subsequently published rules and conditions of use.

Jurisdiction and application of the laws of the Republic of Serbia

In the event of a dispute arising from the application of these General Terms and Conditions and in connection with the purchase of products on the website of Veridian Finance doo store, the contracting parties will try to resolve the dispute amicably. If the contracting parties do not resolve the dispute amicably, the jurisdiction of the competent court is agreed in accordance with the law of the Republic of Serbia. These General Terms and Conditions have been drawn up and will be interpreted in accordance with the law of the Republic of Serbia. The relevant provisions of the law of the Republic of Serbia will apply to everything that is not regulated by these General Terms and Conditions.

Personal data protection

On behalf of Veridian Finance doo, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need the data to perform their work. All employees of Veridian Finance doo are responsible for respecting the principles of privacy protection”

RIGHTS AND OBLIGATIONS OF THE BUYER (CONSUMER WITHIN THE MEANING OF THE PROVISIONS OF THE LAW ON CONSUMER PROTECTION) IN DISTANCE PURCHASING

Dear Customers,

We inform you that according to the Law on Consumer Protection (Official Gazette of the RS, no. 62/2014 and no. 6/2016), a purchase through our website Veridian Finance doo store is considered a distance sale.

The customer exercises the right to withdraw from the Contract, by making a statement on a special form for withdrawal from the Contract concluded at a distance.

When canceling, the Customer may, but does not have to, state the reasons for canceling. The customer has the right to withdraw from the contract concluded at a distance, i.e. outside the business premises within 14 days, without giving reasons and additional costs, except the costs from Art. 34. and 35 of the Law on Consumer Protection.

The customer has no right to withdraw from the Agreement in case of:
1) delivery of goods manufactured according to special customer requirements or clearly personalized;
2) delivery of goods or provision of services, the price of which depends on changes in the financial market that cannot be influenced by the merchant and which may occur during the withdrawal period;

Out-of-court settlement of consumer disputes is a way of resolving disputes between consumers and merchants, through mediation or arbitration, in accordance with the laws regulating mediation and arbitration. The trader accepts out-of-court settlement of potential consumer disputes in advance.
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for product malfunction or damage resulting from inadequate handling of the product, i.e. If it is determined that the product is defective or damaged due to the fault of the Buyer, the refund will be refused.

In the event of legal withdrawal from the Agreement, the Merchant is obliged to return to the Buyer the amount paid by the Buyer based on the agreement without delay, and no later than within 14 days from the day on which he received the withdrawal form. The Merchant may delay the refund until it receives the goods being returned, or until the Buyer provides proof that it has sent the goods to the Merchant, whichever comes first.

Procedure in case of withdrawal from a contract concluded at a distance
The Customer can exercise the right to withdraw from a contract concluded at a distance as follows:

By sending the completed form – FORM ON WITHDRAWAL FROM A DISTANCE CONTRACT to the address of the Merchant, Veridian Finance doo, Arsenija Čarnojevića 11, 22 000 Sremska Mitrovica or to e-mail veridianfinances@gmail.com, in which case the Merchant will notify the Buyer of receipt of the form.