Terms of use and sale

Internet point of sale E-bookstore-Veridian Finance is owned by VERIDIAN FINANCE d.o.o.

 

Veridian Finance gives you access to all the information published on the site.

On the site, which is also our E-bookstore, you are free to review the offer in detail, and leave comments, without the obligation to buy something.

Use of content that does not comply with the terms of use is prohibited.

According to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014), purchases through our sales website www.veridian.finance.rs are considered distance sales.

You can pay for the goods you order on our website with a payment slip, card or as a legal entity

We deliver the purchased goods immediately by download or direct download, in the manner defined.

The buyer who confirms the purchase undertakes to pay for the ordered goods.

The price of the goods is expressed with each item.

 

Quantity discount for 3 purchased items is calculated at a reduced price when the shares are published. Quantity discount is not calculated on items that are on special promotions and discounts. These items are not included in the calculation of the quantity in the basket.

The buyer has the right to cancel the purchase within 14 days or longer if such a decision is made.

The buyer has the right to make a complaint based on the provisions of the Law on Consumer Protection (“Official Gazette of RS” No. 62/2014) as well as the provisions of the Law on Trade (“Official Gazette of RS” No. 53/10, 10/2013 ).

 

For orders from abroad in case of cancellation of the purchase, the burden of the cost of returning the goods to the merchant is borne by the buyer.

 

 

Use of the website of Eknjizara Veridian Finance d.o.o.

 

When using the site, you must comply with applicable laws and regulations. The content of the site may not be modified, distributed, reproduced, sold, copied or otherwise used and made available to third parties.

It is forbidden to publish on the site material that is used for defamation, violation of rights, which is offensive, false, threatening, vulgar, pornographic, or in any way incites a criminal or illegal act. Veridian Finance reserves the right to remove such material from the site without prior notice to users.

Any false representation and publication of inaccurate data regarding the site or persons related to it is prohibited.

The use of the site for propaganda purposes is prohibited.

Any use of the site for resale of goods is prohibited.

It is forbidden to install viruses and all computer codes, files and programs that may in any way damage or take control of the site or related equipment.

You can use the pages of our site for information and to buy all the goods published on the site.

VeridianFinance.rs is a point of sale whose working hours are 24 hours a day. Extraordinary, the point of sale may be unavailable due to technical maintenance or unforeseen circumstances beyond the control of Veridian Finance d.o.o.

 

Cookies

By entering our site, you accept the use of cookies in order to improve the user experience in accordance with your needs.

Web shop www.veridianfinance.rs uses a text file “cookies” that is set by your computer by web server. Cookies are uniquely assigned to you, and can only be read by the web server in the domain that sent them to you.

Cookies used on www.veridianfinance.rs cannot be used to run programs or deliver viruses to your computer.

 

Protection of personal data.

You can see the Rulebook on the protection of personal data of users of the website www.veridianfinance.rs in the following document.

Notice regarding the protection of personal data on the newsletter list maintained by the company Veridian Finance d.o.o. White City.

 

Dear friends,

 

Veridian Finance d.o.o. takes care of your personal data with the highest possible degree of attention in accordance with the Law on Personal Data Protection (“Official Gazette of RS”, No. 87/2018).

For the sake of efficient, fast and modern communication Veridian Finance d.o.o. maintains and uses mailing lists through which it sends e-mails (newsletters) to all registered users. The use of mailing lists involves the processing of personal data.

 

In order to successfully conduct direct marketing, offer new products, inform about news and current events, we process your personal data: e-mail addresses.

 

VERIDIAN FINANCE D.O.O. is the controller of your personal data as it independently determines the purpose and method of processing.

 

The processing of personal data is done by collecting, inspecting, sorting and grouping for the formation of VERIDIAN FINANCE D.O.O. relevant database that serves us, as stated, for efficient, fast and modern communication with you and the above is the purpose of processing your personal data.

 

Personal data is processed based on your consent.

 

Consent is any voluntary, determined, informed and unambiguous expression of the will of a person, by which that person, by a statement or clear affirmative action, gives consent to the processing of personal data relating to him.

It is considered that providing your e-mail address (entering and sending it in the form on our websites) is a clear confirmatory action by which you have given your consent to the processing of personal data.

 

In order to eliminate any doubts, by giving your e-mail address (by entering and sending it in the form on the site) you confirm that you are previously informed and that you agree with this notice.

 

Persons who process personal data are those persons who are employed by VERIDIAN FINANCE D.O.O. and who have the authority to process data.

 

You can revoke your consent to the processing of your personal data at any time after which Veridian Finance d.o.o deletes all your personal data, then your address will be removed from the mailing list and you will no longer receive emails described in more detail in this notice.

 

In addition to the right to delete your personal data, we draw your attention to the fact that you have all other rights prescribed by the Law on Personal Data Protection.

 

All answers and information regarding the protection of your personal data can be obtained by sending your questions to the e-mail address veridian.finance@gmail.com

 

How to buy

Choose the products you want to buy.

 

 STEP 01 – select items

 

Next to each product there is a label “Buy” – click on the label and the product will be automatically added to your cart.

You can add an unlimited number of products to the cart, as well as delete previously added products.

You can add products to the cart from your wish list in the same way.

At any time, by looking at the basket in the upper right corner of the screen, you can see how many products you have in the basket and what their total price is *.

You can see the contents of the basket by clicking on the basket icon in the upper right corner.

 

* prices on the site are subject to change.

 

STEP 02 – check and enter data

Once you have entered the “Cart” page, check the content and quantity of the selected goods.

 

After that, you need to fill in the fields provided with the necessary contact information.

If you are registered and logged in, your data will be remembered, so you will not have to enter it again.

Registration is not required!

If you want, you can register during the purchase, at the end of the form with the data you fill in, you have the option where you just need to mark “I want to register”.

If you are purchasing and registering as a legal entity, enter the company details.

Choose and repeat the password you will use for future logins. You always log in by entering the e-mail you filled in during registration.

Choose a payment method. You can choose between payments:

Payment slip

Payment card

The obligatory filling in of the ANTI SPAM PROTECTION field follows.

Select the correct answer from the drop-down menu.

Then choose the way you want to receive our notifications about current discounts and other developments related to Volcano Bookstores.

 

STEP 03 – payment confirmation

Check your information.

list any specific requirements or questions in the “You have a question” field.

If all information is correct, click the CONFIRM label.

A confirmation of purchase will be sent to your e-mail address.

Newsletter

 

 

 

 

Methods of payment

On the site veridian.finance.rs you can pay:

 

  • Virmanom – legal entities
  • Payment card

 

The selling price is the final price per unit of goods, including taxes and duties.

For orders with delivery abroad, the recipient country may charge additional fees and customs duties in accordance with the regulations in force in that country.

 

Payment by bank transfer

If you are a legal entity and you have chosen this type of payment when making a purchase, you will receive an automatic answer “Order confirmation from the site veridianfinance.rs” to your e-mail address. The e-mail itself shows your data, the calculation of the ordered goods.

Products from these orders will be reserved for three days. Please make your payment within that time. We cannot guarantee the availability of items for subsequent payments of the same proforma invoice.

We send / download your orders upon receipt of the notification of payment.

 

Payment by card

If you have chosen this type of payment when making a purchase, you make the payment on the secure website of Komercijalna Banka AD Belgrade.

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern technology.

The security of data during the purchase is guaranteed by the payment card processor, Komercijalna Banka AD Belgrade, so the complete payment process is performed on the bank’s website.

At no time is payment card information available to our system.

Data verification is performed between the customer and Komercijalna banka AD.

In accordance with PCI DSS standards, WSPay protects the transfer of your data and your privacy with TLS 1.2 cryptographic protocols.

If you are using older versions of the browser, please enable the possibility of using the TLS 1.2 protocol so that you can use WSPay.

Conversion statement

All payments will be effected in Serbian currency – Dinar (RSD). The amount of your credit card account will be charged nor is obtained through the conversion on the price in Euro into Serbian dinar according to the current exchange rate on the Serbian National Bank. When charging your credit card, the sale amount is converted into your local currency according to the exchange rate on credit card associations. As a result on this conversion there is a possibility on a slight difference nor the original price stated in our web site.

Complaints

Complaints procedure for incorrectly delivered products

 

The procedure for resolving the complaint is carried out on the basis of the provisions of the Law on Consumer Protection (“Official Gazette of RS” No. 62/2014) as well as the provisions of the Law on Trade (“Official Gazette of RS” No. 53/10, 10/2013).

You have the right to replace illegible documents if it is clearly visible on the product that the error was not caused by improper use, but that there was an error in the production or creation of the document.

 

The deadline for pointing out non-compliance is 2 years from the date of purchase.

 

The deadline for responding to the complaint is 8 days from the receipt of the complaint. The deadline for resolving is 15 days from the receipt of the complaint.

In that case, the return of the goods is done at our expense and the registration goes in three simple steps:

  1. Send your request to our operator at veridian.finance@gmail.com.

Be sure to provide the following information:

  • Name and surname
  • e-mail address
  • the invoice or cash account number that came with the goods
  • a message describing the reason for the complaint
  1. Be sure to attach an invoice or cash invoice, and on the envelope write “complaint” and the number of the document you received. Please do not forget to attach the original document (invoice or cash invoice) because without it, unfortunately, we are not able to acknowledge the complaint.
  2. After the damaged document arrives at our premises and checks the justification of the complaint, the correct document / E-form will be delivered to your address. If the item is no longer on offer, a refund will be made.

 

Statement of refund in case of payment by payment cards

In case they are not able to replace the item for which they accept the complaint with an adequate, other copy, Veridian Finance d.o.o. undertake to return the funds to the Buyer.

In the event of a refund to the Buyer who paid for the goods with one of the payment cards, in part or in full, Veridian Finance d.o.o. are obliged to make a refund exclusively through VISA, EC / MC, Maestro and other electronic payment methods, which means that the bank will, at the request of the seller, make a refund exclusively to the cardholder’s account.

 

In no case, under any circumstances, can the buyer request a refund in cash for a transaction made using one of the payment cards.

 

For buyers from abroad, the costs of replacement and return of items are borne by the buyer.

 

The right to withdraw

According to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014), purchases through our sales website www.veridian.finance.rs are considered distance sales.

The Law on Distance Selling establishes the right of a buyer, who is considered a consumer (a natural person who buys a product to meet his individual needs and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was delivered . When withdrawing, the buyer can, but does not have to, state the reasons for withdrawing.

A statement of withdrawal shall take effect on the date on which it is sent to the trader.

 

The request for cancellation of the purchase is submitted by the buyer in writing by sending an email to veridian.finance@gmail.com

In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The money is returned to the customer upon receipt of the product and after it is determined that the product / E-Document is correct.

 

The buyer is obliged to return the product without delay, and no later than 14 days from the date of sending the request / withdrawal form. After the expiration of 14 days from the date of the product can no longer be returned.

 

 

Upon receipt of the E-Document or Form, it will be determined whether the product is correct. The customer is responsible for defects or damage to the product that are the result of inadequate handling of the product, ie. the buyer is solely responsible for the impaired value of the product resulting from the handling of the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the customer, the refund will be denied and the product will be returned to him at his expense.

 

The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than 14 days from the date of receipt of the statement of withdrawal, and after receipt of the product.

In case of return of goods or return of funds to the customer who previously made a payment to one of the payment cards, in part or in full, and regardless of the reason for return, www.veridian.finance.rs is obliged to return only through VISA, EC / MC and Maestro payment method. This means that the bank will, at the request of the seller, refund the funds to the cardholder’s account.

 

The costs of returning the goods and money are borne by the buyer, except in cases when the buyer receives a defective or incorrect item.

Return of goods is done exclusively through the appropriate courier service, you can not leave the goods in person at Veridian Finance doo.